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BUILDING AND DEVELOPING A PERSONAL MANAGERIAL STYLE

Objectives

Increasing awareness of the importance of communicationImproving verbal and non-verbal communicationReinforcing leadership through better communication

Persons concerned

Entrepreneurs, general managers, senior managers, factory managers and middle managers

MANAGING AND HARNESSING STRESS TO BE MORE EFFECTIVE

Objectives

Understanding stress, identifying factors behind professional stress, understanding one’s limitations and ability to adapt to stressControlling one's emotions and those of staffImplementing individual and collective preventive strategies

Persons concerned

Anyone interested in understanding the mechanisms of stress and more specifically managers who need to deal with stress in their jobs and develop appropriate coping strategies.

CONFLICT MANAGEMENT

Objectives

Creating a productive atmosphereHandling questions and objections from participantsManaging difficult situations and personalities during meetings

Persons concerned

Senior and middle managers

COMMUNICATING AND MOTIVATING TEAMS

Objectives

Understanding the role of successful communications in reaching the firm’s quantitative and qualitative objectivesMastering communication techniques in order to motivate staff

Persons concerned

Senior and middle managers

PREPARING AND CHAIRING MEETINGS

Objectives

Providing managers with practical tools to: organise, prepare and chair meetings, while avoiding conflict - organising, preparing and chairing a debate - handling questions and objections from participants

Persons concerned

Senior managers, middle managers, supervisors

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